SALON POLICY
Booking
Booking and Confirmation:
Secure your spot by booking appointments through our website, over the phone, or in-person.
Receive confirmation messages conveniently via email or SMS.
A deposit is required for long or group bookings to ensure availability.
First-Time Clients: Prepayment may be required.
Under 18 Clients: Must have a parent/guardian consent or prepayment before services begin.
Cancellation and Changes Policy:
Please provide a minimum of 24 hours’ notice for any appointment cancellations or rescheduling.
Late cancellations or changes may be subject to a fee.
Punctuality Matters:
Kindly arrive promptly for your appointment.
Arriving late may result in rescheduling or cancellation of your appointment.
No-Show Policy:
Clients who miss appointments without prior notice may have a no-show history recorded.
Consistent no-shows may affect the ability to book future appointments.
Frequent Cancellations/No-Shows: A deposit may be required for clients with a history of frequent cancellations or no-shows.
Refusal of Service:
We reserve the right to refuse service in the following cases:
Clients exhibiting abusive, aggressive, rude, or inappropriate behavior.
Clients who are unwell.
Situations where we believe we cannot provide services that meet the client’s expectations or requirements.
Pricing:
Prices may vary from the initial quote.
Additional services or add-ons during your appointment may change the final price.
If you have concerns about pricing, please discuss with our staff before your service begins.
Warranty
Service Guarantee:
At Marvellous Nails Northland, we are dedicated to providing high-quality nail services.
Enjoy a 7-day warranty starting from the date of your service.
Your satisfaction is our priority. If you are unhappy with your service, please let us know before making payment, and we will make necessary adjustments to ensure your satisfaction.
Exclusions:
Our warranty covers issues directly related to the service provided. It does not include problems caused by:
Accidents, nail picking, or biting
Natural wear and tear
Careless handling
Warranty Claim Process:
If you experience an issue covered by our warranty, contact us promptly.
Providing photos of the issue can help us address it more efficiently.
We will schedule an appointment within 7 days of your initial service to assess and resolve the concern.
Please note: issues not reported within the 7-day period may void the warranty.
Liability
Allergies:
The salon is not responsible for allergic reactions or complications from undisclosed medical conditions.
Please inform us of any known allergies before your service begins.
Salon Environment & Client Responsibility:
Our salon uses strong chemicals and odors, making it unsuitable for infants, toddlers, and young children.
Parents are discouraged from bringing children. If necessary, strict supervision is required. Failure to comply may result in refusal or rescheduling of services.
Property Care:
The salon is not liable for damage to personal belongings such as handbags, jewelry, or watches due to chemicals used during services.
Clients are advised to take precautions or leave valuables at home during their visit.
Refunds & Satisfaction
No Refunds Policy:
Refunds are not provided for any salon services, including nails, beauty treatments (lashes, brows), and waxing.
Satisfaction Guarantee:
Please confirm your satisfaction before making payment.
If you are dissatisfied during or after your service, inform us promptly. We will make adjustments or remove completed services as needed.
After payment, we understand that you are happy and satisfied with the service.
Change of Mind Policy:
Any changes after the service is completed—including nail shape, length, color, or design—may incur an additional cost.
We encourage clients to check your nails at every step and ensure you are happy before moving on to the next step.
Payment Confirmation:
Your payment serves as confirmation of satisfaction with the services rendered.
Communicate any concerns before paying to allow us to address and resolve issues promptly.
Gift Voucher Terms of Use
1. Acceptance of Terms
By purchasing, activating, redeeming, or enquiring about a gift voucher, you agree to these terms.
The issuer may amend these terms at any time without notice.
If you purchase a gift voucher as a gift, you must ensure the recipient is aware of these terms, including the expiry date.
2. Purchase of Gift Voucher
Marvellous Nails Northland issues electronic and physical gift vouchers.
Gift vouchers may be purchased from our website www.marvellousnailsnorthland.com.au or directly at the salon.
3. Redemption of Gift Voucher
A gift voucher is only valid once activated in our system and paid for.
Vouchers may be redeemed only for goods and services at Marvellous Nails Northland.
If the purchase exceeds the voucher value, the difference must be paid by another method.
No cash change is given; any remaining balance can only be used for future purchases.
ID may be required to redeem a gift voucher to prevent theft or scams.
4. Expiry Date
Gift vouchers expire 36 months (3 years) from the date of issue.
Remaining balances after expiry cannot be redeemed.
Gift vouchers cannot be re-activated.
5. Exclusions
Vouchers cannot be reloaded, exchanged for cash, or used to purchase other vouchers.
Vouchers cannot be exchanged for different brands, denominations, or types.
6. Transaction Enquiries
Voucher balances and expiry dates may be checked by contacting Marvellous Nails Northland.
Our system is the conclusive record of voucher balances, history, and expiry.
7. Lost or Stolen Gift Vouchers
Treat vouchers like cash; they will not be reissued, refunded, or honored if lost or stolen.
Vouchers may only be reissued, refunded, or honored if faulty, damaged due to issuer error, or where Australian Consumer Law conditions apply.
8. Liability
Voucher holders are responsible for their gift vouchers at all times.
To the extent permitted by law, the issuer and related entities are not liable for any loss or damage, including direct or consequential loss, beyond reasonable control.
9. Promotional Use
Vouchers may not be used for marketing, promotions, or advertising without prior written consent.
Vouchers cannot imply endorsement or affiliation with Marvellous Nails Northland or its related entities.
10. Privacy
Personal information may be collected at purchase or redemption.
Use of personal information is in accordance with our Privacy Policy, unless otherwise stated.
11. Enquiries and Complaints
For any complaints or enquiries about gift vouchers, contact: marvellousnailsnorthland@outlook.com
M-Reward
1. Joining
To join the M Reward Program, sign up at Marvellous Nails Northland.
You can begin accruing points immediately after registration.
2. Earning Rewards
Points are earned on the purchase of any products or services.
Present your member details at the end of your eligible salon visit, and our team will credit your points.
Points are not earned on gift card purchases.
3. Redeeming Rewards
Points can be redeemed on any nails or beauty services.
Simply provide your member details during your next visit to apply your rewards.
4. Exclusions
Points are not transferable for cash.
Rewards do not apply to retail products, unless specifically stated or approved by us.
5. Additional Terms
We reserve the right to terminate membership if fraudulent, unlawful, or non-compliant activity is detected.
The M Reward Program may be discontinued or amended at any time at our sole discretion, without liability. Notifications will be published in our salon and/or via social media.
Changes to the program, including points allocation or redemption rules, may occur, and continued participation constitutes acceptance of these changes.
These Terms and Conditions apply to M Reward Program in Australia.
6. Enquiries
For any questions about the M Reward Program, contact: marvellousnailsnorthland@outlook.com